Resolved -
Microsoft have rolled back their configuration change to Azure Front Door which looks to be having a positive impact to services. Initial tests of Jylo looks to show that the issue is now resolved - however some customers are still experiencing issues as the service comes back online.
Oct 29, 19:09 GMT
Identified -
The issue relates to Microsoft Azure Front Door, which is the Intrusion Protection System we put in front of our customer environments.
We have upgraded this to a Major Outage.
This does not seem to be impacting customers who have deployed Jylo into their own Azure environment.
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See latest update from Microsoft.
Starting at approximately 16:00 UTC, we began experiencing Azure Front Door (AFD) issues resulting in a loss of availability of some services. We suspect that an inadvertent configuration change as the trigger event for this issue. We are taking two concurrent actions where we are blocking all changes to the AFD services and at the same time rolling back to our last known good state.
We have failed the portal away from AFD to mitigate the portal access issues. Customers should be able to access the Azure management portal directly.
We do not have an ETA for when the rollback will be completed, but we will update this communication within 30 minutes or when we have an update.
This message was last updated at 17:18 UTC on 29 October 2025
Oct 29, 17:21 GMT
Investigating -
We’re currently receiving reports of a Microsoft Azure outage. This issue appears to be affecting all customers on Jylo. We are monitoring the situation and awaiting further updates from Microsoft.
Oct 29, 16:31 GMT